RETURN & REFUND POLICY for ACCESSORIES
Returns:
Several types of goods are exempt from being returned or exchanged for any reason.
Delicate accessories such as headpieces, earrings, necklace and chokers, rings, bracelets, belts are not eligible for return.
We also do not accept products return on intimate and undergarments, such as bras, body shapers, corsets, petticoats and garters.
All these above stated items are final sale.
Refunds (if applicable):
All jewelleries, intimate and undergarments are final sale.
Refunds are only applicable to incorrect, mis-shipped, damaged or defective items.
Customer can request either a refund or a replacement.
The refund will be issued in the original form of payment. The total amount will include the item's value and the shipping handling costs.
Note: some accessories are made of natural material (ex: fresh water pearls). It is normal they don't look exactly the same as product pictures. This situation neither qualifies as a damage nor defective item.
Please contact us at ***support@moviani.com*** to initiate return process within 72 hrs of its receipt.
Cancellation:
Following the payment confirmation, all customers will receive a second email to confirm production initiation.
-Orders cancelled within 24 hours of the "Production has started" email will be eligible for a partial refund: 80% of the purchase price and the full shipping cost.
-Orders cancelled within 48 hours of the "Production has started" email will be eligible for a partial refund: 60% of the purchase price and the full shipping cost.
-Orders cancelled within 72 hours of the "Production has started" email will be eligible for a partial refund: 40% of the purchase price and the full shipping cost.
-Orders cancelled within 120 hours of the "Production has started" email will be eligible for a partial refund: 30% of the purchase price and the full shipping cost.
-Orders cancelled after the items have shipped are not eligible for a refund.
Late or missing refunds (if applicable):
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@moviani.com.
Exchanges (if applicable):
There are no exchanges; we will only replace incorrect, mis-shipped, defective or damaged items.
Please contact us at ***support@moviani.com*** to initiate exchange/replacement process within 72 hrs of its receipt.
Shipping:
All accessories are made to order, it will take 7-10 days to produce, and require 3-10 business days to arrive depending on the destination. The order might be delayed due to weather, political and courier circumstances.
All orders over $125 CAD are eligible for free worldwide shipping.
Customs and Duties:
The price at checkout does not include the possible custom and duty fees. Those are not under our control and we will not take responsibility for them.
Several types of goods are exempt from being returned or exchanged for any reason.
Delicate accessories such as headpieces, earrings, necklace and chokers, rings, bracelets, belts are not eligible for return.
We also do not accept products return on intimate and undergarments, such as bras, body shapers, corsets, petticoats and garters.
All these above stated items are final sale.
Refunds (if applicable):
All jewelleries, intimate and undergarments are final sale.
Refunds are only applicable to incorrect, mis-shipped, damaged or defective items.
Customer can request either a refund or a replacement.
The refund will be issued in the original form of payment. The total amount will include the item's value and the shipping handling costs.
Note: some accessories are made of natural material (ex: fresh water pearls). It is normal they don't look exactly the same as product pictures. This situation neither qualifies as a damage nor defective item.
Please contact us at ***support@moviani.com*** to initiate return process within 72 hrs of its receipt.
Cancellation:
Following the payment confirmation, all customers will receive a second email to confirm production initiation.
-Orders cancelled within 24 hours of the "Production has started" email will be eligible for a partial refund: 80% of the purchase price and the full shipping cost.
-Orders cancelled within 48 hours of the "Production has started" email will be eligible for a partial refund: 60% of the purchase price and the full shipping cost.
-Orders cancelled within 72 hours of the "Production has started" email will be eligible for a partial refund: 40% of the purchase price and the full shipping cost.
-Orders cancelled within 120 hours of the "Production has started" email will be eligible for a partial refund: 30% of the purchase price and the full shipping cost.
-Orders cancelled after the items have shipped are not eligible for a refund.
Late or missing refunds (if applicable):
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@moviani.com.
Exchanges (if applicable):
There are no exchanges; we will only replace incorrect, mis-shipped, defective or damaged items.
Please contact us at ***support@moviani.com*** to initiate exchange/replacement process within 72 hrs of its receipt.
Shipping:
All accessories are made to order, it will take 7-10 days to produce, and require 3-10 business days to arrive depending on the destination. The order might be delayed due to weather, political and courier circumstances.
All orders over $125 CAD are eligible for free worldwide shipping.
Customs and Duties:
The price at checkout does not include the possible custom and duty fees. Those are not under our control and we will not take responsibility for them.
Custom Dresses
for the Princess in You
for the Princess in You
Based in Montréal, Canada, Moviani is an online women's occasion wear retailer specializing in custom cocktail attire, evening dresses and wedding gowns. Offering a selection of timeless dresses and statement looks, the brand taps trends fresh from the runway and scours treasured vintage finds for inspiration to design coveted and out-of-this-world creations.
Moviani Dresses
Moviani sells a wide range of fancy styles fashioned from fine fabrics with gorgeous accents, including rich lace, ethereal chiffon and feminine tulle detailed with dazzling embellishments, structured bodices, romantic embroidery and more. All styles on the website will be made to your exact dimensions, and dresses can even be customized in your desired color, neckline, hem length, etc. Have a dream look you don't see on the site? Talk to us about your vision, and we may be able to bring it to life!
As Seen On
Shine bright like a diamond!
Fill out the form and we will contact you shortly.
Let us take your size!
Use the form below to send us your measurements.
We will get back to you shortly!
Ask us anything!
Shine bright like a diamond.
Choose Your Design
Browse our selection of beautiful special occasion dresses and gowns. Minor detail(s) you want to edit? No problem! We can work with you on original custom-designed creations.
1
Share Your Sizing
Provide us with your bust, waist, hip measurements and height, and we will have the dress tailored for an impeccable fit.
2
Wait While We Create
Our expert team of talented designers and seamstresses will create and customize your masterpiece.
Check Your Mailbox!
There's nothing left to do except get excited; the best package you've ever received is coming to you shortly! Now get to that fête, Cinderella!
3
4
How it Works
Why Us
Quality + Style
Perfect Fit
Affordable Pricing
We sell exclusive, original dresses crafted with the same skill and attention to detail that luxury designers provide. Enjoy the ease of online shopping with the personalization of an in-store experience with an attentive associate.
For too long, the fashion industry made you feel like it was your job to match their restrictive sizing. We say, no way! At Moviani, we ensure the dress you purchase fits your gorgeous body—not the other way around. After you place your order, we use your dimensions to create a custom piece that fits your body exactly as it should.
While bespoke fashion can cost much more than standard ready-to-wear fashions, we deliver quality, service and affordability so every lady can treat herself to a special dress...or two...ore three.
Frequently Asked Questions
Still have questions? Chat with us!
Do you have my size?
Yes, all dresses are made-to-measure.
For too long, the fashion industry made you feel like it was your job to match their restrictive sizing. We say, no way! At Moviani, we ensure the dress you purchase fits your gorgeous body—not the other way around. In most cases, just provide us with your bust, waist, hip measurements and height, and we will have the dress tailored for an impeccable fit.
For too long, the fashion industry made you feel like it was your job to match their restrictive sizing. We say, no way! At Moviani, we ensure the dress you purchase fits your gorgeous body—not the other way around. In most cases, just provide us with your bust, waist, hip measurements and height, and we will have the dress tailored for an impeccable fit.
How do I order?
Easy! Simply follow these 4 steps:
1. Choose your Design
Browse our selection of beautiful special occasion dresses and gowns. Minor detail(s) you want to edit? Tell us what your change is, and we will confirm we can make it happen and provide a price quote before you place the order. We can also work with you on original custom-designed creations.
2. Share your Sizing
Provide us with your bust, waist, hip measurements and height, and we will have the dress tailored for an impeccable fit.
3. Wait While we Create
Our expert team of talented designers and seamstresses will create and customize your masterpiece.
4. Check your mailbox!
There's nothing left to do except get excited; the best package you've ever received is coming to you shortly! Now get to that fête, Cinderella!
1. Choose your Design
Browse our selection of beautiful special occasion dresses and gowns. Minor detail(s) you want to edit? Tell us what your change is, and we will confirm we can make it happen and provide a price quote before you place the order. We can also work with you on original custom-designed creations.
2. Share your Sizing
Provide us with your bust, waist, hip measurements and height, and we will have the dress tailored for an impeccable fit.
3. Wait While we Create
Our expert team of talented designers and seamstresses will create and customize your masterpiece.
4. Check your mailbox!
There's nothing left to do except get excited; the best package you've ever received is coming to you shortly! Now get to that fête, Cinderella!
How long does it take to receive my dress?
All dresses are made to order. Depending on the complexity of the dress, it will take approximately 15-30 business days to produce, and require 3-10 business days to arrive depending on the destination. The shipping might be delayed due to unforeseeable external factors such as weather, political and courier circumstances.
Does the price include customs and duties?
The price at checkout does not include the possible custom and duty fees. Please understand that they are not under our control and we can't be responsible for them.
I changed my mind; can I cancel my order or exchange for another dress?
Following the payment confirmation, all customers will receive a second email to confirm production initiation.
-Orders cancelled within 24 hours of the "Production has started" email will be eligible for a partial refund: 80% of the purchase price and the full shipping cost.
-Orders cancelled within 48 hours of the "Production has started" email will be eligible for a partial refund: 60% of the purchase price and the full shipping cost.
-Orders cancelled within 72 hours of the "Production has started" email will be eligible for a partial refund: 40% of the purchase price and the full shipping cost.
-Orders cancelled within 120 hours of the "Production has started" email will be eligible for a partial refund: 30% of the purchase price and the full shipping cost.
-Orders cancelled before the items have shipped will be eligible for a partial refund: 20% of the purchase price and the full shipping cost.
-Orders cancelled after the items have shipped are not eligible for a refund.
Please understand that the dress in made specifically for you, so there is no exchange or return.
-Orders cancelled within 24 hours of the "Production has started" email will be eligible for a partial refund: 80% of the purchase price and the full shipping cost.
-Orders cancelled within 48 hours of the "Production has started" email will be eligible for a partial refund: 60% of the purchase price and the full shipping cost.
-Orders cancelled within 72 hours of the "Production has started" email will be eligible for a partial refund: 40% of the purchase price and the full shipping cost.
-Orders cancelled within 120 hours of the "Production has started" email will be eligible for a partial refund: 30% of the purchase price and the full shipping cost.
-Orders cancelled before the items have shipped will be eligible for a partial refund: 20% of the purchase price and the full shipping cost.
-Orders cancelled after the items have shipped are not eligible for a refund.
Please understand that the dress in made specifically for you, so there is no exchange or return.
What if the dress doesn't fit?
All dresses are made-to-measure. In other words, they will fit like a glove.
In that line of thought, please keep in mind that there is the possibility of body changes between when the measurements were taken and the time of receipt. (Weight loss, weight gain, surgery, etc)
However, the probability of that affecting the fitting is pretty slim considering that we mostly make corset back dresses. They are very tolerable to changes, within reason.
If the dress doesn't fit due to our mistake, we apologize in advance and will of course find a way to solve/fix the issue for you. Simply contact us ASAP ☺ (within 72 hrs of receipt).
In that line of thought, please keep in mind that there is the possibility of body changes between when the measurements were taken and the time of receipt. (Weight loss, weight gain, surgery, etc)
However, the probability of that affecting the fitting is pretty slim considering that we mostly make corset back dresses. They are very tolerable to changes, within reason.
If the dress doesn't fit due to our mistake, we apologize in advance and will of course find a way to solve/fix the issue for you. Simply contact us ASAP ☺ (within 72 hrs of receipt).
Hmm…something's not right with my order….
Don't panic, we got you!
If the item is incorrect, defective or damaged, just let us know at support@moviani.com within 72 hrs of its receipt.
If the item is incorrect, defective or damaged, just let us know at support@moviani.com within 72 hrs of its receipt.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from moviani.com (the "Site").
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18 .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@moviani.com
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".
When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18 .
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@moviani.com
872 du Couvent, Montréal, QC H4C 2R6
Maison Principal
info@maisonprinsipal.com
maisonprincipal.com
@maisonprincipal
514-424-4430
© 2019 MAISON PRINCIPAL
@mode.moviani
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