We encourage you to inspect the dress and take pictures—just like you would any other type of rental. If you notice anything of concern, please contact us within 24 hours of receipt.
If the dress arrives to you slightly wrinkled, you may use a steamer.
If you need to use pins for any reason, please make sure they are inserted and removed properly as to not damage the delicate fabric.
We ask that you handle our dresses with care. We expect to receive them back in the same condition as they were shipped.
Of course, standard wear is anticipated. We consider this to be very light and slight washable marks, touches of dust or dirt, and loose buttons and embellishment. We do not expect any serious damage or differences in the garment. Upon receipt, we will inspect the dress. The condition of the returned dress and cost of damage is at our discretion. If it does not meet our standards, we will keep some or all of your deposit. Fees are determined by our quality control team. Expect fees to be close to the following:
A couple stains, including, but not limited to, grass, mud, wine and paint will cost about $150 CAD + HST
Numerous stains will cost about $300 CAD + HST
If accessories or details are damaged, the renter will pay close to the following:
Corset Tie: $40.00 CAD
Petticoat: $50.00 CAD
Hanger: $10.00 CAD