Exchange & Return (Made-To-Measure Dresses)

We permit cancellations for made-to-measure dresses. Please contact us with this request as soon as possible.

You will be notified once production begins through email.

If your purchase is cancelled before production begins, you are entitled to a 100% refund.

If you cancel within 24 hours after production has started but before the dress has shipped, you are entitled to a partial refund: 80% of the purchase price and the full shipping cost.

If you cancel within 48 hours after production has started but before the dress has shipped, you are entitled to a partial refund: 60% of the purchase price and the full shipping cost.

If you cancel within 72 hours after production has started but before the dress has shipped, you are entitled to a partial refund: 40% of the purchase price and the full shipping cost.

If you cancel within 120 hours after production has started but before the dress has shipped, you are entitled to a partial refund: 30% of the purchase price and the full shipping cost.

If you cancel before items have shipped, you are entitled to a partial refund: 20% of the purchase price and the full shipping cost.

If the cancellation request is made after the dress has shipped, your purchase is unable to be cancelled or refunded.

We take accountability for a dress that arrives damaged or defective. If this occurs, we will investigate and rectify the situation. Please contact us within 3 days of your package arrival.